why can’t i find some cookie flavours?
we have a rotating menu of cookie flavours at the night baker. each seasonal cookie is around for 3-6 weeks at a time. we like to keep things fresh and exciting so we’re always changing our menu.
do your cookies contain nuts and other allergens?
our cookies may contain nuts, MILK, eggs, wheat and soy. while not all cookies have nuts and other allergens as active ingredients, we make all the cookies in the same kitchen so there may be potential for cross-contamination. please ask us any questions regarding any allergy concerns and we’ll be happy to answer.
HOW LONG DO THE COOKIES KEEP?
cookies purchased at the store or for delivery are good for 3 days at room temperature and 5 days in the refrigerator. they are best kept in an airtight container. the vacuum sealed cookies are best consumed within 14 days and can be frozen for up to 6 months.
HOW do i reheat the cookies?
our cookies are best enjoyed warm and gooey. cookies can be reheated in the microwave for about 10-15 seconds in the microwave or for 3-5 mins in a 350f oven or until warmed through. for frozen cookies, reheat them in a 350f oven for 8 mins or until warmed through.
where do you deliver your cookies?
our delivery area is up to 30km from our store at 825 college st. you can check if your delivery address falls within our delivery range by filling your address in our checkout page. if your address is too far away, you can have our cookies shipped to you via canada/us wide shipping.
When can cookies be delivered?
COOKIE DELIVERIES ARE SCHEDULED FROM 11AM-5PM ON TUESDAYS TO SATURDAYS ONLY (NO monday and SUNDAY DELIVERIES). there are only a limited number of deliveries per day. please see our delivery calendar on the checkout menu for the next available delivery date.
Same day deliveries are available through Uber Eats or Doordash.
Is there a minimum order?
Yes, the minimum order for next day delivery is 8 cookies per delivery location.
The minimum order for same day delivery through Uber Eats and Doordash is 6 cookies.
Is there a Delivery / shipping fee?
Yes, there is a delivery/shipping fee for all orders. it is calculated based on the location of the delivery address and can be seen on the checkout page after you complete your full address on the form.
I DO NOT HAVE THE COMPLETE DELIVERY ADDRESS. CAN I STILL PROCEED WITH MY ORDER?
wE DO OUR BEST TO ENSURE YOUR COOKIES ARE DELIVERED TO THE INTENDED DESTINATION. HOWEVER, WE ARE NOT RESPONSIBLE FOR ANY INCORRECT INFORMATION PROVIDED IN THE CHECKOUT FORM. PLEASE MAKE SURE YOU HAVE THE CORRECT ADDRESS BEFORE PLACING YOUR ORDER. WE DO NOT OFFER REFUNDS IF A DELIVERY/SHIPPING ORDER IS NOT COMPLETED BECAUSE INCORRECT OR INCOMPLETE INFORMATION WAS PROVIDED.
I am buying cookies as a gift. Can I add a special note for the delivery?
Yes, most definitely! For gift deliveries, we can add a special personalized note along with a ribbon for your delivery. PLEASE LET US KNOW IN THE ORDER NOTES SECTION DURING CHECKOUT WHEN COMPLETING YOUR ORDER.
Do you have CUSTOM packaging/labeling options for the cookies?
Yes, we do! We provide CUSTOM packaging and labels upon request.
Please send us a message at firstname.lastname@example.org before placing your order to get more information.
Can I buy cookies in-store at 825 College St?
Yes, you can PURCHASE COOKIES WE HAVE AVAILABLE IN-STORE OR pre-order for pick-up.
If you would like to place a pick-up order, please contact us by phone (+1 416 901 5590) or via email (email@example.com).
I am planning for an event. Do you have any catering options?
Yes, we do! We can deliver large cookie orders or be on-site to provide catering.
Please send us a message at firstname.lastname@example.org to get more information.
Do you ship cookies outside of Toronto?
YES, WE SHIP COOKIES CANADA-WIDE AND TO THE UNITED STATES THROUGH CANADA POST. each cookie is vacuum sealed to retain their freshness.
ORDERS ARE SHIPPED DURING THE NEXT AVAILABLE BUSINESS DAY from Tuesday-friday only.
WHEN WILL THE COOKIES ARRIVE WHEN I ORDER FOR SHIPPING?
WE PROVIDE ESTIMATES FOR SHIPPING WHEN YOU ORDER YOUR COOKIES. HOWEVER, WE ARE STILL SUBJECT TO THE AVAILABILITY OF CANADA POST AND THEIR SERVICES. WE CANNOT GUARANTEE AN EXACT DATE FOR DELIVERY. WE WILL PROVIDE YOU WITH A CANADA POST TRACKING NUMBER VIA EMAIL ONCE THE COOKIES ARE SHIPPED SO YOU CAN GET UPDATES ON WHEN YOUR COOKIES WILL BE ARRIVING.
Will there be shipping delays because of covid-19?
canada post provides us estimates for their shipping services. however due to their reduced services, cookie parcel boxes may arrive later than expected. please be patient! canada post is doing their very best to bring you your cookies in a safe and secure manner.