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FAQs

why can’t i find some cookie flavours?

We have a rotating menu of cookie flavours at The Night Baker. Seasonal flavours are around for 3-6 weeks at a time. We like to keep things fresh and exciting so we’re always changing our menu.

do your cookies contain nuts and other allergens?

Our cookies may contain nuts, milk, eggs, wheat and soy. While not all cookies have nuts and other allergens as ingredients, we make all the cookies in the same place so there is potential for cross-contamination. We cannot guarantee that any of our flavours will be nut free. please ask us any questions regarding any allergy concerns and we’ll be happy to answer.

HOW LONG DO THE COOKIES KEEP?

Cookies purchased in-store or delivered in Toronto will keep for up to 3 days when stored at room temperature and up to 5 days in the refrigerator. They can also be transferred to an airtight bag and frozen for longer storage. Individually vacuum sealed cookies shipped via Canada Post are best consumed within 14 days of shipment or frozen upon receipt for up to 6 months.

HOW do i reheat the cookies?

Our cookies are best enjoyed warm. The cookies can be reheated for about 10-15 seconds in the microwave or for 3-5 minutes in a 350°F oven or until warmed through. You can also reheat frozen cookies in a 350°F oven for 8-10 minutes or until warmed through.

where do you deliver your cookies?

our delivery area is up to 30km from our store at 825 college st. you can check if your delivery address falls within our delivery range by filling your address in our checkout page. if your address is too far away, you can have our cookies shipped to you via canada/us wide shipping. same day deliveries through our partner apps (Uber Eats, Doordash, Skip the Dishes and Ritual) range from 5-10 Km.

When can cookies be delivered?

For orders placed on our website, deliveries will be made between 11am – 5pm on Tuesdays to Saturdays. We do not deliver on Monday or Sunday. We have a limited number of delivery slots per day. please see our delivery calendar on the checkout menu for the next available delivery date. Delivery schedules are made available for up to 2 weeks in advance.
Same day deliveries are available through Uber Eats or Doordash.

Is there a minimum order?
Yes, The minimum order for delivery and shipping through our website is 8 cookies per delivery address.
The minimum order for same day delivery through Uber Eats and Doordash is 6 cookies.

Is there a Delivery / shipping fee?
Yes, there is an applicable delivery/shipping fee for all orders. The fee is calculated based on the location of the delivery address and will be shown on the checkout page after your provide your full delivery/shipping address on the form.

I DO NOT HAVE THE COMPLETE DELIVERY ADDRESS. CAN I STILL PROCEED WITH MY ORDER?
We do our best to ensure that your cookies are delivered to the intended destination. However, we cannot be held responsible if the delivery cannot be completed if the information provided on the checkout form is incorrect or incomplete. Please make sure you have the correct address before placing your order. If you are sending cookies as a gift within our delivery range, please provide the recipient’s contact number in case we need to contact them to complete the delivery. We do not offer refunds if a delivery/shipping order cannot be completed or is returned to us by Canada Post because incorrect or incomplete information was provided.

I am buying cookies as a gift. Can I add a special note for the delivery?

 Yes, most definitely! For gift deliveries, we can add a personalized note along with a ribbon on the box (ribbon is not applicable for parcel boxes). Please let us know in the order notes section during checkout when completing your order.

Do you have CUSTOM packaging/labeling options for the cookies?

Yes, we can provide custom packaging and labels upon request. Please send us a message at info@thenightbaker.com for more information.

Can I buy cookies in-store at 825 College St?

Yes, you can purchase cookies we have available by visiting our store. You can also pre-order for pick-up if you’d like your order ready when you arrive.
If you would like to place a pick-up order, please contact us by phone (+1 416 901 5590) or via email (orders@thenightbaker.com). for same day pick-ups, please call our store to ensure we are able to prepare your order for the same day.

I am planning for an event. Do you have any catering options?

 Yes, we can prepare large orders for delivery or pick-up. Please send us a message at info@thenightbaker.com for more information.

Do you ship cookies outside of Toronto?

Yes, we can ship our cookies Canada-wide and to the United States through Canada Post. Each cookie is vacuum sealed to retain freshness and placed in special heavy duty boxes to be preserved during transit.

WHEN WILL THE COOKIES ARRIVE WHEN I ORDER FOR SHIPPING?

Please note that Canada Post has suspended guaranteed delivery dates due to the COVID-19 pandemic. The estimated transit time in business days for each shipping option will be shown when you enter your shipping address during checkout. You can select the date you would like your order to ship from our facility according to what works for you. Shipments are sent out on Tuesdays – Fridays. We cannot guarantee the arrival date of your order. You will receive tracking information via email once your order ships.

Will there be shipping delays because of covid-19?

Canada Post provides us estimates for their shipping services. However, due to the increased shipping volume and their additional safety precautions during the COVID-19 pandemic, cookie parcel boxes may arrive later than expected. For any concerns, please send us an email at orders@thenightbaker.com and we will do our best to help. please be patient! canada post is doing their very best to bring you your cookies in a safe and secure manner.